Joanna Javier, Lpt
About Joanna Javier, Lpt
Joanna Javier is a CE - Workforce/Scheduler at TELUS and an Email Support at TheNile, with extensive experience in email consultancy and workforce management.
Title
Joanna Javier holds the title of CE - Workforce/Scheduler at TELUS. She has substantial expertise in workforce management tools such as NICE IEX, Citrix, and WFM-Oracle.
Current Employment
Joanna Javier is currently employed at TELUS as a Workforce/Scheduler, a role she began in February 2019. Concurrently, she also works at TheNile as Email Support, located in Mckinley, Taguig. These positions leverage her extensive experience in email consulting and support.
Past Employment History
Joanna Javier has a diverse professional background, having worked at various companies. She served as Email Support at Tenengroup Ltd. from 2017 to 2018 and as an Email Analyst at Enshored for seven months in 2017. Before that, she was an Email Associate at transcosmos Asia Philippines Inc. from 2015 to 2017. She also spent three years as an Email Consultant at Sutherland Global Services from 2012 to 2015. Earlier in her career, she worked briefly as a Merchandising Assistant at Robinsons Retail Holdings Inc. and completed several internships, including roles at Carlos Albert High School, PUP Sta. Mesa, and Toyota Shaw Inc.
Education and Expertise
Joanna Javier earned a Master's degree in Business Education from PUP Graduate School, where she studied from 2018 to 2019. She also holds a Bachelor of Business Teacher Education from the Polytechnic University of the Philippines, completed between 2008 and 2012. Her early education includes studying at La Consolacion College in Tanauan City, Batangas, from 2004 to 2008, and Natatas Elementary School from 1998 to 2004. Joanna has developed expertise in using workforce management tools like NICE IEX, Citrix, and WFM-Oracle.
Experience as an Email Consultant
With eight years of experience as an email consultant, Joanna Javier has a robust background in email analysis and support. Her roles have consistently involved working with various companies in different capacities, providing her with a comprehensive understanding of email-based customer service and workforce management.