Joanne Canilang
About Joanne Canilang
Joanne Canilang is a Human Resources Business Partner at TELUS, with extensive experience in human resources and labor relations from her previous roles at Sutherland.
Current Role at TELUS
Joanne Canilang is currently serving as a Human Resources Business Partner at TELUS. In her role, she is responsible for monitoring team members' progress through the Care Program and collaborating with the Clinic Management Team regarding Covid-19 related cases. Joanne conducts deep-dive attrition analyses, presented to Operations, and facilitates Focus Group Discussions and Stay Interviews, sharing the results with Operations. She is also an active member of the Site Engagement Team and collaborates with the WPR team to close administrative cases. Additionally, Joanne facilitates retention discussions for flagged employees to address potential turnover issues.
Previous Experience at Sutherland
Before joining TELUS, Joanne Canilang gained extensive experience at Sutherland in various capacities over a decade. She worked as a Human Resources Manager from 2018 to 2019 and as a Labor Relations Manager for three months in 2017-2018. She also held the role of Human Resources Business Partner from 2015 to 2017. Joanne began her tenure at Sutherland as a Customer Service Representative from 2007 to 2008, progressing to a Product Trainer from 2008 to 2015. Her broad experience at Sutherland provided a strong foundation for her current role in human resources.
Educational Background
Joanne Canilang has a well-rounded educational background relevant to her career in human resources. She earned a B.S.B.A. in Human Resources Development Management from the University of Makati, completing her studies from 2017 to 2019. Prior to that, she studied at Emilio Aguinaldo College for a year in 2002-2003 and attended AMA Computer Learning Center from 1998 to 2000. This diverse education has equipped her with the knowledge and skills needed to excel in her various professional roles.
TELUS Care Program Contributions
In her capacity as a Human Resources Business Partner at TELUS, Joanne Canilang is involved in the Care Program. She monitors the progress of team members with Covid-19, ensuring they receive appropriate support. Joanne works closely with the Clinic Management Team to address Covid-19 related cases, underscoring her commitment to employee health and well-being during the pandemic. Her efforts in the Care Program highlight her role in maintaining the workforce's health and safety.
Human Resources Initiatives at TELUS
Joanne Canilang spearheads several HR initiatives at TELUS aimed at improving employee engagement and retention. She conducts attrition analysis, presents findings to Operations, and facilitates Focus Group Discussions and Stay Interviews, providing actionable insights to improve the work environment. Joanne is also an active Site Engagement Team member, collaborating on initiatives to foster a positive workplace. Furthermore, she engages in retention discussions for flagged employees, addressing potential issues to reduce turnover.