Jodi K.
About Jodi K.
Jodi K. is the Manager of Field Support at TELUS, with over 10 years of leadership experience and a background in call centre operations.
Current Roles at TELUS
Jodi K. is currently employed at TELUS, fulfilling dual roles within the company. She serves as Manager of Field Support in the Camrose/Wetaskiwin area and also holds the position of Operations Manager, FFH Assure in Edmonton, Alberta. Her responsibilities in these roles likely include overseeing field operations, ensuring service quality, and managing teams to achieve operational efficiency.
Education and Expertise
Jodi K. completed her studies at the University of Manitoba, where she focused on Adult and Continuing Education and Teaching. This educational background has equipped her with the skills necessary for training and development roles, as well as contributing to her effectiveness in leadership positions.
Leadership Experience
With over 10 years of experience in leadership roles, Jodi K. brings a wealth of knowledge and practical expertise to her current positions at TELUS. Her extensive experience includes managing teams and operations, which is critical in her current roles overseeing field support and FFH Assure operations.
Corporate Training Experience
Jodi K. has 3 years of experience in corporate training, which likely involves developing training programs, conducting training sessions, and measuring the effectiveness of these programs. This experience complements her leadership roles by enhancing her ability to develop and mentor her teams.
Background in Call Centre Operations
Jodi K. has a background in call centre operations spanning 5 years. This experience includes managing call centre activities, enhancing customer service protocols, and ensuring operational efficiency. Her background in this area adds a layer of expertise to her current responsibilities at TELUS.