Joe Figueiredo
About Joe Figueiredo
Joe Figueiredo is a Mortgage Lender with over 20 years of experience in IT Management, specializing in IT Service Management.
Title
Joe Figueiredo is currently working as a Mortgage Lender in the Toronto, Canada Area. He provides specialized services in mortgage lending, leveraging his extensive background in IT management and consulting to offer clients comprehensive financial solutions.
Background in IT Management
Joe Figueiredo has accumulated over 20 years of experience in IT Management, holding various roles in Service Desk, Incident, Problem, Change, Release, Asset, and Configuration Management. His career encompasses extensive engagements with prominent companies across multiple industries, including Financial Services, Telecommunications, Public Sector, Retail, Tourism, and Health. His vast expertise in IT Service Management (ITSM) and certifications such as ITIL v3 Expert and COBIT 5 underscore his proficiency in the field.
Previous Roles in IT Service Management
Joe Figueiredo has held significant positions across various organizations. At Capgemini, he worked as a Lead ITSM Consultant on different contracts, including those with Carnival Cruise Lines and Loblaw. He served as Senior ITIL Process Consultant at Toys"R"Us Canada, Lead IT Service Management Consultant at International Financial Data Services Canada (IFDS), and Process Specialist, Service Management at TELUS. Earlier, he was an IT Manager at TD Bank and Configuration Manager at eHealth Ontario, showcasing his extensive leadership skills and specializations in IT service processes.
Education and Certifications
Joe Figueiredo completed his Bachelor's degree with Honours in Environmental Science from the University of Waterloo. He holds a high school diploma from Queen Elizabeth Park High School. His expertise is further solidified with industry-recognized certifications, including ITIL v3 Expert, COBIT 5, and ServiceNow Certified Systems Administrator. His educational background and certifications underpin his strategic approach to integrating IT with business objectives.
Experience with ITSM Tools
Joe Figueiredo has extensive hands-on experience with various ITSM tools. His proficiency includes systems like ServiceNow, Remedy ITSM, Atrium CMDB, HP UCMDB & DDM-A, and CA Service Desk Manager. This depth of experience allows him to adeptly implement and integrate ITIL processes and ITSM tools, optimize IT environments, and build Configuration Management Databases (CMDBs). His technical acumen and swift learning ability facilitate the effective management of complex IT operations.