John Eyongherok
About John Eyongherok
John Eyongherok is a Business System Analyst at TELUS with over a decade of experience in analytical and support roles, including extensive work in Interactive Voice Response (IVR) systems.
Current Role at TELUS
John Eyongherok is currently working as a Business System Analyst at TELUS. In this role, he is responsible for analyzing and improving business systems to enhance organizational efficiency. His work is focused on optimizing processes and integrating new technologies to support business operations.
Previous Experience at TELUS
John Eyongherok has a diverse range of experience working at TELUS in multiple roles. He served as a CTI-IVR Test Lead (User Acceptance Tester) from 2015 to 2016 and as a UAT Tester from 2013 to 2014. His longest tenure at TELUS was as a Help Desk Analyst I from 2012 to 2016 and as a Client Care Analyst III from 2009 to 2014. These roles provided him with extensive experience in user acceptance testing (UAT), client care, and technical support.
Experience at Computershare
Before joining TELUS, John Eyongherok worked at Computershare as a Shareholders Support Analyst from 2007 to 2009 in the Montreal area, Canada. During his tenure, he was responsible for assisting shareholders with their inquiries and providing technical support related to shareholder services.
Expertise in IVR Systems
John Eyongherok has been working in the field of Interactive Voice Response (IVR) systems since at least 2016. His expertise in IVR includes testing and optimizing voice response systems to improve customer experience and operational efficiency. His role as a CTI-IVR Test Lead (User Acceptance Tester) at TELUS showcases his proficiency in this area.
Background in Customer Service and Technical Support
John Eyongherok has a strong background in customer service and technical support, evident from his roles at both TELUS and Computershare. His experience spans over a decade, during which he provided support in various capacities, including client care, help desk analysis, and shareholder support. This extensive experience has equipped him with the skills necessary to address complex customer inquiries and offer effective technical solutions.