Jollie Edwards
About Jollie Edwards
Jollie Edwards is an experienced operations manager currently working at TELUS International Philippines and Telus, with a background in customer success and team leadership at Agyle Time and Apple pty Ltd.
Current Roles in Operations Management
Jollie Edwards is currently working as a Manager for Operations at Telus. She also holds the position of Operations Manager for TELUS International Philippines. In these roles, she oversees operational processes and implements strategies to enhance efficiency. Her responsibilities include managing client relations, ensuring project delivery, and optimizing team performance.
Experience at Agyle Time
At Agyle Time, Jollie Edwards serves as the Manager of Customer Success. In this capacity, she plays a critical role in fostering strong customer relationships and ensuring client satisfaction. Her duties involve onboarding new clients, providing continuous support, and identifying opportunities for client growth and retention.
Previous Role at Apple Pty Ltd
Jollie Edwards worked at Apple Pty Ltd as Team Lead Manager for a period of 9 years from 2012 to 2021. During her tenure, she led teams and played a vital role in project management, executing strategic plans to meet organizational goals. Her work contributed to improved operational efficiencies and elevated team performance.
Early Career in Supervisory Roles
Jollie Edwards has early career experience as a supervisor at both Convergys and TeleTech. She worked at Convergys for 1 year from 2006 to 2007 and at TeleTech for 2 years from 2004 to 2006. These roles involved overseeing team performance, managing daily operations, and ensuring service quality in contact centers.
Educational Background in Communication Arts
Jollie Edwards obtained her degree in Communication Arts with a focus on Broadcast Journalism from Centro Escolar University, studying from 1996 to 2000. Her education provided a foundation in communication skills, media studies, and journalism, which have been beneficial in her professional career.