Jollie Quimzon Edwards
About Jollie Quimzon Edwards
Jollie Quimzon Edwards is a Manager For Operations with extensive experience in customer service management at Apple, Telus, and Telus International Philippines, and a background in workforce management and customer satisfaction within the telecommunications industry.
Title
Jollie Quimzon Edwards currently holds multiple managerial roles. She serves as a Manager for Customer Service at Apple in Cupertino, California, United States. Additionally, she works as a Manager for Operations at Telus in Vancouver, British Columbia, Canada, and Telus International Philippines in Pasig City, Metro Manila, Philippines.
Education and Expertise
Jollie Quimzon Edwards attended Centro Escolar University, where she studied Communication and Broadcast Journalism from 1996 to 2000. Her academic background in Communication Arts provides her with a unique perspective in managing customer interactions and communications. With over a decade of experience in customer service management at Apple, she has developed extensive expertise in managing operations across the US, Canada, and the Philippines.
Background in Customer Service Management
With over ten years of experience at Apple, Jollie Quimzon Edwards has built a strong foundation in customer service management. Her roles span across various international locations, contributing to operational efficiencies and customer satisfaction. She has a significant background in business process outsourcing (BPO), which plays a crucial role in her current managerial positions.
Professional Experience with Telus and Telus International Philippines
At Telus in Vancouver, British Columbia, and Telus International Philippines in Pasig City, Metro Manila, Jollie Quimzon Edwards manages operations, ensuring the efficiency and effectiveness of customer service processes. Her experience extends to overseeing workforce management and enhancing customer satisfaction within the telecommunications industry.
Previous Roles at Convergys and Teletech
Before her current positions, Jollie Quimzon Edwards worked as a Supervisor at Convergys in Cincinnati, Ohio, from 2006 to 2007. Prior to that, she was a Supervisor at Teletech in Englewood, Colorado, from 2004 to 2006. These roles allowed her to develop her leadership skills and gain experience in supervising customer service teams.