Jones Liao
About Jones Liao
Jones Liao is a System Analyst specializing in request management at TELUS, with a background in IT security, technology, and medical office assistance.
Current Role at TELUS
Jones Liao currently holds the position of System Analyst - Request Management at TELUS. In this role, he is the prime contact for BC Hydro client, ensuring seamless request management and sustainment. He is responsible for providing catalog item design, implementation, enhancement, and business/process analysis for various business groups. Additionally, Jones manages TELUS Service Request (TSR), a robust application tool serving many business verticals across enterprise clients. He also analyzes report data and provides KPI enhancement solutions for clients and supporting teams.
Previous Roles at TELUS
Before his current role, Jones Liao held two different positions at TELUS. From 2015 to 2016, he was a Technology Specialist. He also served as an IT Security Consultant from 2014 to 2015. Both roles involved crucial responsibilities in their respective areas, contributing to Jones' extensive experience in IT and technology.
Experience in Medical Office Assistance
Jones Liao has significant experience as a Medical Office Assistant. He worked at West Coast Medical Imaging from 2014 to 2017, and at CML Healthcare from 2009 to 2014. This experience equipped him with valuable administrative and operational skills relevant to medical office environments.
Import Export Specialist Role at Hankyu Hanshin Express
Jones Liao worked as an Import Export Specialist at Hankyu Hanshin Express (TAIWAN) LTD. from 2007 to 2009 in Taipei City, Taiwan. This role provided him with experience in handling import and export logistics, adding to his diverse professional background.
Educational Background in Network and System Administration
Jones Liao studied Network and System Administration/Administrator at the British Columbia Institute of Technology and at CompuCollege School of Business. These educational qualifications provided a solid foundation in network and system administration, which he has applied throughout his various roles in IT and technology.