Jordie M.
About Jordie M.
Jordie M. is a Customer Solutions Specialist at TELUS, handling billing and technical inquiries, and managing escalations.
Current Role at TELUS
Jordie M. currently holds the position of Customer Solutions Specialist at TELUS. In this role, he handles customer inquiries related to billing and technical challenges. He actively manages escalations by reaching back out to customers to ensure their issues are resolved. Additionally, Jordie works closely with internal technical teams to address and mitigate customer concerns. His tenure at TELUS began in September 2017, and he has been with the company for over six years.
Previous Experience at Integris Credit Union
Before joining TELUS, Jordie M. worked at Integris Credit Union as a Member Services Representative. His role at Integris spanned from 2014 to 2016, totaling two years. During his time at Integris, which is based in Prince George, British Columbia, Canada, Jordie provided services to members, likely dealing with various financial transactions and customer service tasks.
Education at College of New Caledonia
Jordie M. achieved Business Courses at the College of New Caledonia. This educational background has furnished him with a foundational understanding of business principles, which he utilizes in his current role as a Customer Solutions Specialist as well as his previous role at Integris Credit Union.
Transition to B2B Sales and Customer Success
Jordie M. is actively learning modern Customer Success practices with the aim of transitioning into B2B sales and customer success roles in the future. His current expertise in handling customer inquiries and managing escalations at TELUS positions him well for this career progression. He continues to develop his skills to meet the evolving demands of business-to-business interactions and customer success strategies.