Joseph Roble
About Joseph Roble
Joseph Roble is a Customer Service Representative at Telus with over 20 years of experience in customer service and quality assurance, having worked in various roles across multiple companies in the United States and the Philippines.
Current Position at Telus
Joseph Roble currently holds the position of Customer Service Representative at Telus. His responsibilities likely include engaging with customers, resolving their inquiries, and ensuring a high level of satisfaction. Telus is known for its focus on customer experience, making it essential for representatives like Joseph to maintain excellent communication and problem-solving skills.
Previous Role at Sutherland Global Services
From 2013 to 2016, Joseph Roble worked at Sutherland Global Services as a Manager. During his tenure of 3 years in Rochester, New York, he would have been responsible for overseeing team operations, managing staff, and ensuring the delivery of quality service. His role likely involved strategic planning, performance evaluations, and adherence to company standards and client expectations.
Experience at C3/CustomerContactChannels, Inc.
Joseph Roble served as a Quality and Operations Supervisor at C3/CustomerContactChannels, Inc. from 2011 to 2013. Over the course of 2 years, he was tasked with supervising quality assurance processes and operational workflows. His role would have involved monitoring performance metrics, training staff, and ensuring compliance with company policies.
Tenure at eTelecare Global Solutions
Joseph Roble's role as Quality Assurance Team Leader at eTelecare Global Solutions lasted from 2003 to 2010. Spanning 7 years, this position saw him leading quality assurance initiatives and managing a team of QA personnel. His responsibilities included developing QA strategies, conducting team assessments, and ensuring that service standards were consistently met.
Leadership and International Experience
Joseph Roble possesses over 20 years of experience in the customer service and quality assurance sectors. He has held various leadership positions, such as Manager and Team Leader, showcasing his ability to lead teams effectively. Additionally, he has international work experience, having performed roles in the United States and the Philippines. This diverse background contributes to his extensive knowledge in quality assurance and customer service operations.