Joseph Romita
About Joseph Romita
Joseph Romita is an Information Technology Operations Project Manager II at TELUS in Toronto, Canada, with extensive experience in problem management and quality assurance.
Current Position at TELUS
Joseph Romita is currently serving as an Information Technology Operations Project Manager II at TELUS. He is based at the company's location on 25 York St., Toronto, Canada. In this role, Joseph leverages his extensive experience and technical expertise to manage various IT operations projects.
Previous Roles at TELUS
Joseph Romita has held multiple positions at TELUS, including Information Technology Operations Project Manager II from 2021 to 2022 and from 2017 to 2021. Before that, he was a Quality Assurance Team Lead in 2021 for five months and an Information Technology Operations Project Manager from 2011 to 2017. In addition, Joseph served as a Level 2 Technical Engineer in different capacities, including Problem Management, Performance Management, Change Management, ECAB, and Incident Management from 2007 to 2011.
Education and Certifications
Joseph Romita's educational background includes an array of certifications and training. He studied Project Management at PMI Durham Chapter in 2011, Telecom at Xtranet, achieving ITIL v3 certification in 2009, and Cisco coursework at Durham Business College, achieving a CCNP from 2008 to 2009. Additionally, he obtained MCSE and CCNA certifications from Canada Business College in 2005. His foundational education includes a degree in Theology from Eastern Pentecostal Bible College from 1981 to 1984 and a high school diploma from Lakefield College School from 1975 to 1979.
Technical Expertise and Tools
In his professional roles, Joseph Romita utilizes advanced tools such as Science Logic, Zenoss Remote One, Tableau, Splunk, Microsoft Teams, Webex, Google Chat, and Cisco Jabber. His technical expertise includes developing a Problem Management platform using LCD Tableau Dashboards to integrate data from various ticketing systems like Falcon Remedy, ITSM, Lynx, and Service Now. His work aims at reducing the number of tickets and Full-Time Equivalents (FTE), thereby positively impacting the company's EBITDA.
Problem Management Focus
Joseph Romita has specialized in conducting Root Cause Analysis and implementing Solution Sets to address chronic and proactive issues in Problem Management. He has been instrumental in managing LCD accounts with a strong focus on Problem Management, ensuring that chronic issues are addressed proactively and effectively to maintain operational efficiency.