Josh Shapiro
About Josh Shapiro
Josh Shapiro is the Team Manager of Operations at Collaborative Health, TELUS, in Toronto, Ontario, Canada. He has a diverse background in health information systems, implementation analysis, and crisis response.
Current Role at TELUS
Josh Shapiro is currently serving as a Team Manager for Operations in Collaborative Health at TELUS. Based in Toronto, Ontario, Canada, he is responsible for overseeing team operations and ensuring the efficient functioning of Collaborative Health. His role involves developing detailed training documentation, instructional videos, and leading continuous improvement initiatives to enhance internal processes and implementation. Shapiro's efforts are crucial in tailoring Collaborative Health Record systems to meet the specific workflow conditions of various medical specialties.
Previous Experience at InputHealth
Before joining TELUS, Josh Shapiro worked at InputHealth as an Implementation Analyst for two years, from 2020 to 2022, in Toronto, Ontario. His responsibilities included assessing client needs to customize Collaborative Health Record systems according to the unique workflows of clinics in different medical specialties. During his tenure, he also developed procedural documentation to support internal teams and enhance implementation processes.
Career at Kids Help Phone
Josh Shapiro dedicated two years, from 2018 to 2020, to working at Kids Help Phone as a Crisis Responder in the Toronto, Canada Area. In this role, he provided critical support to individuals in crisis, leveraging his skills and knowledge to assist them. This position showcased his ability to handle high-pressure situations and offer meaningful help to those in need.
Educational Background
Josh Shapiro holds a Master of Science degree in eHealth from McMaster University, where he studied from 2019 to 2021. Prior to this, he graduated with a Bachelor of Applied Health Information Sciences, achieving distinction with a 3.75 GPA, from Conestoga College, where he studied from 2015 to 2019. His foundational education was completed at Dundas Valley Secondary, where he was enrolled from 2011 to 2015.