Josie Gizzi
About Josie Gizzi
Josie Gizzi is a Senior Customer Relationship Manager at TELUS in Toronto, Ontario, with over 22 years of experience in Contact Centre and Client Service Management.
Title
Josie Gizzi is currently the Senior Customer Relationship Manager at TELUS, located in Toronto, Ontario, Canada. She also serves as a Client Service Manager II at the same company.
Company
Josie Gizzi is employed at TELUS, a major telecommunications company based in Canada. Her roles at TELUS include Senior Customer Relationship Manager and Client Service Manager II. Prior to TELUS, she worked at Bell Canada as Manager, Consumer Sales & Service, and at Labatt Breweries of Canada in Accounts Payable.
Education and Expertise
Josie Gizzi has a background in Personnel Management from Humber College. She also attended Scarlett Heights Collegiate Institute. With over 22 years of experience in Contact Centre & Client Service Management, Josie specializes in Client Service Management, Risk Management, and Relationship Building.
Background
Josie Gizzi has held various managerial positions throughout her career. At TELUS, she was the Manager, Service Desk & Customer Care from 2008 to 2010 and Manager, Customer Care from 2003 to 2008. Before TELUS, she managed Consumer Sales & Service at Bell Canada for seven years and worked in Accounts Payable at Labatt Breweries of Canada.
Achievements
Josie Gizzi has extensive experience in Call/Contact Centre Operations & Leadership, Performance Management & Coaching, and Recruitment, Training & Development. She has a strong focus on improving customer experience and has proven expertise in managing unionized team members and developing employee recognition programs.