Julie Alain
About Julie Alain
Julie Alain is a Mobility Help Desk Specialist at TELUS in St-Laurent, Qc, with over 25 years of experience in various roles at the company.
Title
Julie Alain holds the position of Mobility Help Desk Specialist at TELUS in St-Laurent, Qc.
Current Role at TELUS
Julie Alain currently works as a Mobility Help Desk Specialist at TELUS in St-Laurent, Qc. In this role, she provides technical support and customer service for mobile-related inquiries and issues. Her extensive experience in the telecommunications industry and background in modern languages contribute to her effectiveness in assisting a diverse clientele.
Career at TELUS
Julie Alain has worked at TELUS for over 25 years, holding various roles throughout her career. She began as a Customer Sales and Service Representative from 1998 to 2001. She then transitioned to a Billing Investigation Specialist, a role she held for nine years from 2001 to 2010. Since 2010, she has been serving as a Mobility Help Desk Specialist. All of these roles have been based in St-Laurent, Qc.
Education and Expertise
Julie Alain studied Modern Languages at CEGEP de Saint-Jérôme, where she achieved a DEC. Her education has provided her with a strong foundation in communication skills, which is beneficial in her customer service and technical support roles. Her expertise is further enhanced by her extensive experience within the telecommunications industry, particularly with TELUS.
Background in Customer Service and Technical Support
With a career spanning over 25 years at TELUS, Julie Alain has developed substantial expertise in customer service and technical support. Her roles have involved addressing and resolving customer inquiries, investigating billing issues, and providing mobile-related technical assistance. Her strong background in modern languages facilitates effective communication with a diverse customer base.