Julie Bill
About Julie Bill
Julie Bill is the Team Manager Operations at TELUS in Montreal, Canada, handling customer complaints and delegating escalations. She has extensive experience in various roles at TELUS and holds a Bachelor's degree in Political Science and Government from Concordia.
Title and Current Position
Julie Bill is currently working as the Team Manager Operations at TELUS in the Montreal, Canada Area. In this role, she handles customer complaints and delegates customer escalations when required. Her responsibilities include ensuring team members are trained for compliance with ISO 9001:2015 standards and managing the overall operations of her team.
Previous Roles at TELUS
Julie Bill has a rich history with TELUS, having held several key positions over the years. She worked as a Business Analyst – TELUS IT Service Desk from 2017 to 2018, where she was responsible for various analytical tasks within the IT service desk. Prior to this, she served as a Business Helpdesk Specialist - IT Service Desk for five months in 2016. Julie also held a long-term position as a Business Helpdesk Specialist VI - BCX Loyalty, Marketing, Sales & Support from 2008 to 2016, providing extensive support across marketing, sales, and customer loyalty domains.
Education and Expertise
Julie Bill studied at Concordia University, where she obtained a Bachelor's degree in Political Science and Government. She further enhanced her academic credentials at Dawson College, completing a DEC in North-South Studies. Her educational background equips her with a broad understanding of political and social dynamics, which she leverages in her professional roles.
Operational Management Skills
Julie Bill has developed a robust skill set in operational management throughout her career. She has experience in creating team member shift bids based on historical volume and headcount, ensuring efficient team operation. Additionally, she works closely with both internal and external clients to develop customer-specific processes and provides required training based on business expectations and needs. Julie ensures all documentation is up to date to equip team members for success in handling calls and interactions, maintaining high standards of customer service.