Julie Thibouthot
About Julie Thibouthot
Julie Thibouthot is the Manager of Business Analysis at TELUS, with over 15 years of experience in various roles within the company, including workforce management and contact center technologies.
Current Role: Manager, Business Analysis at TELUS
Julie Thibouthot currently serves as the Manager, Business Analysis at TELUS. Her role involves overseeing business analysis functions, ensuring alignment with organizational goals, and improving operational efficiencies. Julie leverages her extensive experience within the company to drive strategic initiatives and enhance business processes.
Previous Roles at TELUS
Julie Thibouthot has held multiple roles at TELUS throughout her career, showcasing her versatility and leadership. From 2016 to 2017, she was the Manager of Workforce Management and Contact Center Technologies in Vancouver, British Columbia. Prior to this, she served as the Director Interim for Workforce Management and Contact Center Technologies from 2015 to 2016. Her tenure as a Senior Project Manager from 2008 to 2016 further exemplifies her deep roots within the company. Julie's journey at TELUS began as a Business Analyst in Contact Centers from 2005 to 2008.
Educational Background
Julie Thibouthot completed her education at Université du Québec à Rimouski, where she studied from 1996 to 2001. This academic foundation has equipped her with the knowledge and skills that have been crucial in her various professional roles within the telecommunications industry.
Experience in Workforce Management and Contact Center Technologies
Julie's extensive experience at TELUS includes significant roles in workforce management and contact center technologies. She has managed teams across these domains, demonstrating her ability to handle complex operational challenges and lead successful projects. Her contributions have been integral to improving contact center efficiencies and workforce planning processes.
Career Progression at TELUS
Julie Thibouthot's career progression at TELUS is marked by her advancement through various senior roles. Starting as a Business Analyst, she grew into a Senior Project Manager position, later taking on interim directorial responsibilities, and most recently, managing business analysis. Her journey reflects her dedication and expertise in both business analysis and project management within the telecommunications sector.