Julie Thibouthot
About Julie Thibouthot
Julie Thibouthot is the Manager of Marketing at TELUS, with over 18 years of experience in telecommunications and IT, specializing in project management, marketing, and contact center operations.
Current Role at TELUS
Julie Thibouthot is currently the Manager of Marketing at TELUS. In this role, she oversees marketing strategies and initiatives, aiming to achieve the organization's strategic objectives. Her responsibilities may include managing marketing campaigns, coordinating with different departments, and identifying market trends to optimize TELUS's marketing efforts.
Telus Project Management Experience
Julie worked as a Manager, PMO at TELUS from 2016 to 2019. This three-year role entailed overseeing project management processes and ensuring projects aligned with TELUS's strategic goals. Her responsibilities likely included project planning, execution, and monitoring to deliver projects on time and within scope.
Role in Workforce Management and Contact Center Technologies
Julie has in-depth experience in workforce management and contact center technologies. She served as the Manager, Workforce Management & Contact Center Technologies at TELUS from 2016 to 2017, and previously as an interim Manager in this area from 2015 to 2016. These roles involved optimizing workforce schedules, enhancing contact center performance, and integrating technological solutions to improve customer service efficiency.
Educational Background
Julie Thibouthot has a diversified educational background. She earned a Certificat in Administration from TELUQ, completing 15 credits from 2001 to 2003. Additionally, she holds a BAC in Formation et enseignement secondaire from Université du Québec à Rimouski, having studied there from 1996 to 2001.
Experience in Telecommunications and IT
Julie has over 18 years of experience in the telecommunications and IT industry. Her tenure at TELUS includes roles such as Senior Project Manager, Business Analyst, and multiple managerial positions. This extensive experience demonstrates her profound understanding of telecom operations, project management, and technology integration.