Julio Ramirez
About Julio Ramirez
Julio Ramirez is an Operations Manager at BC SPCA and an Enterprise Support and Customer Experience Team Manager at Telus, with over a decade of experience in customer support and enterprise solutions, particularly with Google Cloud.
Enterprise Support And Customer Experience Team Manager at Google Cloud
Julio Ramirez currently serves as the Enterprise Support and Customer Experience Team Manager for Google Cloud at Telus. His role involves overseeing support operations and ensuring high-quality customer experiences within the Google Cloud services framework.
Operations Manager, Call Centre at BC SPCA
Since July 2019, Julio Ramirez has been working at BC SPCA as the Operations Manager, Call Centre. In this capacity, he is responsible for managing call centre operations, focusing on efficient service delivery and improving customer interactions.
Customer Support and Quality Analysis at Telus
Julio Ramirez has accumulated extensive experience with Telus, having held various roles. From 2011 to 2015, he worked as an Enterprise Support Quality Analyst - Google Cloud. In 2011, he briefly served as a Business Helpdesk Specialist III - Subject Matter Expert for Google G Suite, providing advanced support and expertise.
International Experience at Adecco Italia Spa
Before his tenure at Telus, Julio worked at Adecco Italia Spa from 2008 to 2011. There, he gained valuable experience as a Hardware Specialist and Blackberry Enterprise Service Administrator and VIP - Subject Matter Expert. This role contributed to his deep understanding of hardware and enterprise service administration.
Educational Background
Julio Ramirez holds a Master of Business Administration (MBA) from Université Laval, enhancing his managerial and analytical skills. He also earned a Bachelor of Arts from the University of Manitoba, where he studied from 2004 to 2008. His educational background supports his roles in operations and customer experience management.