Justin Birikundavyi
About Justin Birikundavyi
Justin Birikundavyi is a Team Manager - Operations at TELUS in Mississauga, Ontario, Canada, with a background in client care and customer service management.
Current Position at TELUS
Justin Birikundavyi currently holds the position of Team Manager - Operations at TELUS in Mississauga, Ontario, Canada. In this role, he oversees daily operations, ensuring that both team performance and strategic goals are met. His responsibilities include managing workflow, training team members, and optimizing operational processes to increase efficiency and effectiveness.
Previous Experience at ADT by TELUS
From 2018 to 2021, Justin Birikundavyi worked as Team Manager - Client Care at ADT by TELUS in Mississauga, Ontario, Canada. During this three-year tenure, he was responsible for managing client relationships, resolving customer issues, and improving client satisfaction. His role involved leading a team focused on delivering high-quality client care services.
Earlier Career at Concentrix and KCB Bank Group
In 2018, Justin Birikundavyi was a Technical Service Associate at Concentrix in Newfoundland and Labrador, Canada, for six months, where he focused on providing technical support. Prior to that, he spent five years at KCB Bank Group from 2012 to 2017 in Bujumbura, Burundi, as a Customer Care Manager. His role at KCB Bank Group involved managing customer service operations and addressing client concerns promptly and effectively.
Educational Background
Justin Birikundavyi holds a Bachelor's degree in Philosophy from The Catholic University of Eastern Africa. His educational background in philosophy provides him with strong critical thinking skills and a unique perspective on problem-solving, beneficial in operations management.
Expertise in Conflict Prevention and Microsoft Excel
Justin Birikundavyi has demonstrated expertise in Conflict Prevention, highlighting his ability to manage and resolve disputes effectively. Additionally, he possesses advanced skills in Microsoft Excel, indicating his proficiency in data analysis and reporting. These skills are essential in his role as an operations manager, where data-driven decision-making and resolving conflicts are critical to success.