Kam Dhillon
About Kam Dhillon
Kam Dhillon is an Implementation Management professional at TELUS in Toronto, Canada, managing a team responsible for onboarding enterprise customers to the TELUS network.
Current Title and Role at TELUS
Kam Dhillon currently holds the position of Implementation Management at TELUS in the Toronto, Canada Area. In this role, Kam is responsible for managing a team of 24 network and operations specialists who are responsible for onboarding enterprise customers to the TELUS network. Kam's duties include leading the implementation team, engaging design engineering, provisioning, and field services to customize and implement services for customers within the requested timelines.
Previous Positions at TELUS
Before taking on the role of Implementation Management, Kam Dhillon was the Manager of Incident Management at TELUS for one month in 2012. Prior to this, Kam worked as a Network Specialist at TELUS from 2007 to 2012, totaling five years in that role. These positions involved various responsibilities related to network management and operations within the organization based in Toronto, Canada Area.
Experience at TD
Kam Dhillon has an extensive background in network specialization, having previously worked at TD as a Network Specialist from 1996 to 2007. During this 11-year tenure in the Toronto, Canada Area, Kam gained invaluable experience that contributed significantly to the technical expertise and leadership skills applied in current roles.
Education at Humber College
Kam Dhillon pursued higher education at Humber College, where Kam studied IT, Networking & Programming. During this time, Kam completed a three-year program and achieved a Business Management Diploma between 1993 and 1996. This educational foundation provided the necessary skills and knowledge that have been applied throughout Kam's professional career in network and implementation management.
Team Leadership and Management
In Kam Dhillon's current role at TELUS, effective leadership and management are key responsibilities. Kam hosts monthly team meetings to discuss and initiate continuous improvement projects. Additionally, Kam conducts monthly one-on-one meetings with team members to provide support and address specific needs. Kam also oversees implementation plans for large multi-site customers, ensuring that all required processes are qualified and sufficient resources are available for around-the-clock deployments, including hot cuts, staggered migrations, and planned fixes.