Kamal Sidhu
About Kamal Sidhu
Kamal Sidhu is the Team Manager for Client Care at TELUS in Burnaby, B.C., with a background in Marketing and Human Resources from the Indian Institute of Management, Calcutta.
Title
Kamal Sidhu currently holds the position of Team Manager, Client Care at TELUS in Burnaby, B.C. In this role, Kamal oversees various aspects of client care operations and ensures the effective management of a diverse team.
Current Position at TELUS
Kamal Sidhu serves as a Team Manager, Client Care at TELUS in Burnaby, B.C. Kamal is responsible for leading a team in providing exceptional client care services. This includes real-time optimization and management of resources, as well as performance and attendance management. Additionally, Kamal works closely with stakeholders from various departments to identify and resolve system and process issues.
Education and Expertise
Kamal Sidhu studied at the Indian Institute of Management, Calcutta, where he specialized in Marketing and Human Resources, earning a Master of Business Administration (M.B.A.). His educational background has provided a strong foundation for his career in client care and team management.
Role as Recruitment Prime
From 2007 to 2013, Kamal Sidhu held the position of Recruitment Prime for the Burnaby Centre. In this role, Kamal was responsible for interviewing and hiring new call centre employees, ensuring that the team was staffed with qualified and capable individuals.
Role as Change Prime
Kamal Sidhu also serves as the Change Prime for the Burnaby Centre. In this capacity, Kamal coordinates change management plans, ensuring that transitions within the centre are handled smoothly and efficiently. His role involves collaborating with various stakeholders to facilitate effective change management.
Team Building and Mentoring
Kamal Sidhu is dedicated to team building and engagement within a multicultural environment. He leads career development conversations and mentors team members, helping them to achieve their professional goals. His efforts contribute to a supportive and cohesive team atmosphere.