Karen Assis Mascarenhas
About Karen Assis Mascarenhas
Karen Assis Mascarenhas is a Social Media Community Manager at TELUS in Barcelona, specializing in content moderation and user protection.
Current Position at TELUS
Karen Assis Mascarenhas is currently serving as the Social Media Community Manager at TELUS in Barcelona, Catalonia, Spain. At TELUS since January 2018, she focuses on content moderation and user protection on social media platforms. Her role involves managing social media content, labeling linguistic data, and enhancing AI systems for speech recognition. Karen is also actively engaged in internal training efforts and debates to improve team performance.
Previous Experience at Luuc
In 2016, Karen worked at Luuc as Atendimento - Gestão de Projetos for 11 months in the Rio de Janeiro Area, Brazil. During her tenure, she was responsible for project management tasks, ensuring efficient communication and execution of client projects. This experience helped her develop strong skills in client handling and project coordination.
Role at Dream Factory Entertainment
From 2013 to 2015, Karen held the position of Atendimento - Gestão de Projetos at Dream Factory Entertainment for 2 years. In this role, she managed various entertainment projects and ensured they met client expectations. Her responsibilities included coordinating with multiple teams, scheduling, and maintaining project workflows.
Educational Background
Karen Assis Mascarenhas has a strong educational foundation in marketing and business. She earned a Master's degree in Marketing from EAE Business School in 2017. Prior to that, she completed a CBA in Business/Commerce from IBMEC in 2012. Additionally, she holds a Bachelor's degree in Publicidade com ênfase em Marketing from ESPM Escola Superior de Propaganda e Marketing, completed in 2010.
Language Proficiency and Skills
Karen is fluent in both Portuguese and English, which she effectively utilizes in managing social media content for diverse audiences. Her methodical and detail-oriented approach ensures adherence to client policies and guidelines. This linguistic proficiency is crucial in her role at TELUS, where she labels linguistic data to train AI systems and moderates content to protect users.