Karen Bernier
About Karen Bernier
Karen Bernier is the Manager of Innovation & Quick Wins at TELUS in Toronto, Ontario, Canada, with extensive experience in various managerial roles within the company.
Title and Role at TELUS
Karen Bernier currently holds the position of Manager, Innovation & Quick Wins at TELUS in Toronto, Ontario, Canada. In this role, she focuses on driving new initiatives and creating efficient solutions to address company challenges. Her responsibilities include leading innovative projects, quickly implementing practical solutions, and continuously improving processes to achieve strategic business goals.
Previous Roles at TELUS
Karen Bernier has an extensive history with TELUS, having undertaken various roles since 2008. She served as Manager, Program Office from 2017 to 2019, Manager, Marketing from 2015 to 2017, Project Manager from 2014 to 2015, Marketing Manager from 2012 to 2014, and Marketing Specialist from 2010 to 2012. Early in her career at TELUS, she participated in the Leadership Development Program from 2008 to 2010. This breadth of experience illustrates her progressive career development within the company.
Educational Background
Karen Bernier obtained her Bachelor of Business Administration (BBA) from the University of Toronto Scarborough, where she studied from 2004 to 2008. Her academic background laid the foundation for her career in business and marketing, providing her with essential skills and knowledge that she has applied throughout her professional journey.
Special Projects and Achievements
Karen Bernier has led several impactful projects during her tenure at TELUS. Notably, she spearheaded the implementation of a customer feedback system that significantly improved customer satisfaction scores by 15% within the first year. She also developed a data-driven marketing campaign that achieved a 20% rise in customer engagement. Her dedication to innovation was recognized when she received the TELUS Innovation Award in 2021.
Industry Contributions and Mentorship
Karen Bernier actively contributes to the industry beyond her role at TELUS. She has presented at the Canadian Marketing Association conference in 2021 on integrating data analytics with customer feedback. Additionally, she mentors junior employees through TELUS's internal mentorship program, providing guidance and support to new talent. Karen has also published an article in the Journal of Marketing Research about the impact of real-time data analytics on marketing strategies.