Karen Fruno
About Karen Fruno
Karen Fruno is a Client Services Manager at TELUS in Burnaby, British Columbia, with extensive experience in IT services and project management.
Client Services Manager at TELUS
Karen Fruno currently holds the position of Client Services Manager at TELUS in Burnaby, British Columbia. In this role, she is actively involved in overseeing client service operations, ensuring high levels of customer satisfaction, and managing client relations. She has been with TELUS since October 2015, focusing on problem management within different projects and teams.
Team Lead - IT Services at TELUS Business Solutions
Alongside her role as Client Services Manager, Karen Fruno also serves as the Team Lead for IT Services at TELUS Business Solutions in Burnaby. Her responsibilities in this position include managing IT service delivery, coordinating with various departments, and ensuring the effective implementation of IT solutions to meet business needs.
Project Manager Refresh Project at TELUS
Karen Fruno is also engaged as a Project Manager for the Refresh Project at TELUS, located at 3777 Kingsway. In this role, she is responsible for the execution and delivery of project initiatives aimed at refreshing and upgrading systems and processes. Her management role in this project involves coordinating tasks, managing timelines, and ensuring project goals are met.
Work Leader at Accenture Business Services for Utilities
From 2007 to 2012, Karen Fruno worked at Accenture Business Services for Utilities as a Work Leader. During this five-year tenure, she was responsible for leading teams, coordinating service delivery, and ensuring the efficiency and effectiveness of utility services provided by Accenture.
Educational Background: British Columbia Institute of Technology
Karen Fruno completed her studies at the British Columbia Institute of Technology in Burnaby, British Columbia. Her education from this esteemed institution has provided her with a strong foundation in the technical and management skills necessary for her various roles in the IT and client services industries.