Karen Garland
About Karen Garland
Karen Garland is a Sr. Technology Specialist at TELUS in Ottawa, Canada, with over 20 years of experience in VoIP solutions and extensive expertise in Cisco and Nortel systems.
Title
Karen Garland currently holds the position of Sr. Technology Specialist at TELUS in the Ottawa, Canada area.
Company
Karen Garland is currently working at TELUS, a leading telecommunications and information technology company in Canada, where she specializes in providing VoIP solutions for business customers.
Previous Employment
Before joining TELUS, Karen Garland served as Branch Administrator at Williams (formerly TTS) for 13 years from 1986 to 1999. Prior to that, she was a Sales Admin at CTG Inc. from 1984 to 1986.
Experience and Expertise in VoIP Solutions
Karen Garland has over 20 years of experience in technical consulting for business customer premise VoIP solutions. She specializes in delivering Cisco VoIP telephony services such as CUCM, Cisco Unity Connection, CME, BE6K, Presence, and Jabber. Additionally, she has extensive experience with Nortel Meridian PBX, Meridian Mail, Call Pilot, and Nortel Contact Center systems.
Technical Training and Support
Karen Garland is responsible for providing technical training tailored to business customers' specific design implementations. She writes custom applications, specific call flow diagrams, and end-user station reviews. Her role includes maintaining and developing course materials based on customer feedback, technical field input, and new product releases. She also provides post-sales support through mentoring and developing the technical implementation support areas.