Karen Shutko, Chrp
About Karen Shutko, Chrp
Karen Shutko is the Senior Marketing Manager for Proactive Retention at TELUS, with extensive experience in marketing, resource management, and organizational development.
Title and Position
Karen Shutko holds the position of Senior Marketing Manager - Proactive Retention at TELUS. In this role, she focuses on developing and implementing strategies to retain the company's customer base. Her responsibilities include analyzing customer behaviors, managing team retention budgets, and presenting marketing initiatives to senior leaders.
Professional Experience at TELUS
Karen Shutko has had a distinguished career at TELUS, holding various positions over several years. She previously worked as Marketing Manager - Consumer Lifecycle Management - Proactive Retention from 2018 to 2019. Prior to this, she served as Marketing Manager from 2015 to 2018, and Resource Manager from 2011 to 2015, all in the Calgary, Canada area. Earlier roles include Deployment Manager from 2007 to 2008 and Learning Specialist Manager from 2005 to 2007.
Former Roles at Flint Transfield Services
Before returning to TELUS, Karen Shutko worked at Flint Transfield Services. Her roles included Learning and Organizational Development Specialist from 2009 to 2012, and Training Manager from 2008 to 2009. During her tenure, Karen focused on enhancing learning and development programs and managing training initiatives.
Educational Background
Karen Shutko studied at the Southern Alberta Institute of Technology, where she earned a diploma in Business Administration with a focus on Accounting from 1998 to 2000. She also completed certification in Myers Briggs Type Indicator (MBTI) Step I and II in 2011. Additionally, she pursued studies in Communication at Mount Royal College and obtained a high school diploma from Lester B High School.
Key Contributions at TELUS
In her various roles at TELUS, Karen Shutko has made significant contributions. She has developed and evolved high-impact strategies for customer retention, orchestrated proactive retention strategies, and managed cross-functional teams to deliver successful customer journey experiences. Karen has also analyzed program metrics and customer behaviors, distilling complex information into actionable insights for leadership, and continuously sought innovative solutions to meet KPIs and targets.