Karina Rangel
About Karina Rangel
Karina Rangel is a Customer Service Specialist at TELUS in Guatemala, with extensive experience in customer service and quality assurance in the outsourcing/offshoring industry.
Current Role at TELUS
Karina Rangel currently works as a Customer Service Specialist at TELUS, in the Guatemala area. In this role, she focuses on providing exceptional customer service, leveraging her extensive experience in customer service and quality assurance. Her responsibilities likely include addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.
Previous Roles at Allied Global BPO
Karina Rangel held multiple positions at Allied Global BPO, demonstrating her growth and expertise in the industry. She served as Accessibility and Usability Supervisor from 2018 to 2019 in Guatemala, where she focused on enhancing accessibility and usability practices. Prior to that, she held the role of Corporate Quality Assurance Reporting and Accessibility Supervisor from 2017 to 2019 in Mixco, Guatemala City, emphasizing the importance of quality assurance and accessibility. From 2014 to 2019, she was the Corporate Quality Assurance Report & Analysis Supervisor, a position primarily centered on quality assurance reporting and analysis. Her tenure at Allied Global BPO began as a Customer Experience Analyst from 2006 to 2014, focusing on customer feedback and service improvement.
Educational Background
Karina Rangel achieved her Bachelor of Business Administration (BBA) from Universidad Galileo, equipping her with a solid foundation in business principles and management. She is also an alumna of Colegio Decroly Americano, where she graduated with a strong focus on support professional skills. Her education has been pivotal in her career, providing the necessary knowledge and skills to excel in various professional roles.
Expertise in Business Process Improvement
Karina Rangel is skilled in Business Process Improvement, which involves analyzing and enhancing business processes to improve efficiency and effectiveness. Her capability in this area has been honed through her extensive experience in the outsourcing/offshoring industry, where optimizing operational processes is critical for service delivery.
Experience in Workforce and Vendor Management
Karina Rangel possesses expertise in Workforce Management, which includes planning, forecasting, and optimizing the workforce to align with business requirements. Additionally, she is experienced in Vendor Management, involving the coordination and management of external vendors to ensure high service quality and performance. These skills have been instrumental in her roles related to operations management and service delivery.