Kashif Syed
About Kashif Syed
Kashif Syed is a Network Specialist at TELUS Communications in Downtown Toronto with extensive experience in technical support and network management.
Title
Kashif Syed currently holds the position of Network Specialist at TELUS Communications, located in Downtown Toronto.
Previous Roles and Experience
Kashif Syed has accumulated a wealth of experience in network management and technical support. He worked at Bell Canada as a Technical Support Manager from 2004 to 2008. Before that, he was with ClientLogic as a Technical Support specialist from 2002 to 2004. His extensive background emphasizes his capability in overseeing and resolving complex technical issues.
Education and Expertise
Kashif Syed has an impressive educational background. He obtained a Master's degree in Internetworking from Dalhousie University, studying there from 2001 to 2004. He also holds a Bachelor's degree in Computer Engineering from Sir Syed University of Engineering and Technology, where he studied from 1995 to 1999. Additionally, he attended Pakistan National High School.
Network Management Skills
Kashif Syed specializes in providing complex and strategic networking solutions. His expertise includes analysis, risk management, capacity planning, and designing and implementing multi-protocol MPLS, LAN, WAN, and Quality of Service. He coordinates the installation, operation, maintenance, and resolution of hardware and software incidents within Local Area Networks (LAN) and Metropolitan Area Networks (MAN).
Vendor and Application Support
In his role, Kashif Syed maintains an interface with vendor representatives and other computing resources to resolve networking hardware and software incidents. He performs network/IOS upgrades and ensures service level assurance. He administers traffic monitoring and statistics collection tools using Provisio and NetHealth applications, developing and implementing reports and procedures to manage network traffic operations.
Vendor Relationship Management
Kashif Syed effectively manages vendor relationships. He supports on-site technicians in performing established procedures and ensures that service levels are met. His role often involves coordinating with vendors to troubleshoot and resolve incidents and problems, enhancing the seamless operation of network services.