Katherine Mraz
About Katherine Mraz
Katherine Mraz is a Marketing Manager - Channel Enablement at Telus in Vancouver, British Columbia, Canada.
Current Role at Telus
Katherine Mraz is currently serving as the Marketing Manager - Channel Enablement at Telus in Vancouver, British Columbia, Canada. In this role, she is responsible for creating and facilitating Direct to Consumer (Door to Door) sales training E-learning content and administrating the content within the D2L (Brightspace) LMS system. She manages both the strategic and tactical elements of the vendor training program and the representative lifecycle.
Previous Positions at Telus
Before her current role, Katherine Mraz held several positions at Telus. She worked as the Permanent Team Manager - Purefibre from 2017 to 2018, Acting Team Manager for one month in 2017, and Team Lead - Gpon Field Escalations from 2016 to 2017. Earlier, she was the Gpon Case Management Representative in 2016 and served as a Client Care Representative from 2015 to 2016. In each of these roles, Katherine gained extensive experience and deepened her expertise across different aspects of the company's operations.
Educational Background
Katherine Mraz completed her Bachelor’s degree in Political Science and Government from the University of Calgary. She studied at the University from 2009 to 2014, where she developed a solid foundation in political systems and governmental structures. The comprehensive five-year program equipped her with critical thinking and analytical skills that have proven beneficial in her professional career.
Vendor Compliance Improvement
While at Telus, Katherine Mraz significantly improved external vendor compliance. She increased compliance from 11.5% to 80% within just two months. This achievement highlights her capability in enhancing operational efficiency and ensuring adherence to company standards.
Previous Employment at Prestige Landscape Group
Prior to joining Telus, Katherine Mraz worked at Prestige Landscape Group as a Seasonal Crew Leader from 2011 to 2014. During her three years in this position, she gained hands-on leadership experience and honed her skills in team coordination and project management.