Kathy Hardy
About Kathy Hardy
Kathy Hardy is the Director of Development and Delivery for Claims Management at Telus in Vancouver, with over 15 years of experience in software applications, product development, and release management.
Current Role at Telus
Kathy Hardy currently serves as Director of Development and Delivery for Claims Management at Telus in Vancouver, British Columbia, Canada. In this role, she is responsible for overseeing the delivery of software applications, product development, and release management. She ensures that projects are executed effectively, aligning with Telus's goals and standards.
Professional Experience
With over 15 years of experience, Kathy Hardy has held diverse roles such as Director, Program Manager, Product Specialist, and Senior Project Manager. Her extensive background encompasses managing and delivering software applications and ensuring high-quality product development. She consistently oversees budget forecasts, resource allocation, and performance reviews, aimed at sustaining and improving organizational efficiency.
Project Management Certification
Kathy Hardy is a certified Project Management Professional (PMP). Her certification underscores her expertise in project execution and product delivery. This credential demonstrates her commitment to maintaining high standards in project management, which includes risk management, issue resolution, and stakeholder alignment.
Specialization in Group Health Insurance and Financial Services
Kathy Hardy specializes in Group Health Insurance and Financial Services. Her deep understanding of these sectors allows her to navigate the unique challenges they present, ensuring compliance and ongoing improvements through regular process and methodology assessments.
Key Responsibilities and Management
As a Director at Telus, Kathy Hardy is responsible for department budget forecasting, resource allocation, skill set development, performance reviews, and improvement planning. She interfaces with cross-functional managers for issue resolution and risk management, ensuring alignment with stakeholders. Kathy also ensures that contractual agreements and Service Level Objectives are met, maintaining high levels of client satisfaction.