Kathy Jones
About Kathy Jones
Kathy Jones is a Loyalty and Retention Specialist at TELUS and a Travel Consultant at Marlin Travel, with over a decade of experience in customer loyalty and retention strategies.
Title and Current Roles
Kathy Jones holds the title of Loyalty and Retention Specialist at TELUS. She also works as a Travel Consultant at Marlin Travel. Her dual role showcases her expertise in both customer loyalty and travel consultancy.
Work Experience at TELUS
Kathy Jones has been working at TELUS as a Loyalty and Retention Specialist for over a decade. In this role, she focuses on strategies to enhance customer loyalty and retention. Her extensive experience in managing customer relationships plays a crucial role in improving customer satisfaction and reducing churn.
Travel Industry Background
Kathy Jones began her career in the travel industry. She worked at Breakaway Travel as a Travel Consultant from 2002 to 2004, and later at Flight Centre as an Assistant Manager and Travel Consultant from 2004 to 2010. She also gained experience at Hola Sun as a Travel Consultant from 2001 to 2002. Her comprehensive background in travel consultancy has equipped her with skills in customer service and travel planning.
Education in Travel and Tourism
Kathy Jones studied Travel and Tourism at the Toronto School of Business, where she earned a diploma from 2000 to 2001. This education provided her with foundational knowledge and skills that she has applied throughout her career in travel consultancy and customer service roles.