Kay Dyson Tam
About Kay Dyson Tam
Kay Dyson Tam is the Senior Strategy Manager, Service Design at TELUS in Toronto, Ontario, Canada, with over a decade of experience in service design and strategy roles.
Current Role at TELUS
Kay Dyson Tam serves as a Senior Strategy Manager, Service Design at TELUS in Toronto, Ontario, Canada. In this role, Kay is responsible for driving strategic initiatives and enhancing service design to improve customer experience. Leveraging over a decade of experience in service design and strategy roles, Kay continues to contribute significantly to TELUS' mission of delivering superior service.
Impact and Innovation Manager at Eva's
Previously, Kay Dyson Tam held the role of Impact and Innovation Manager at Eva's from 2018 to 2021. During this time, Kay worked on social impact projects that focused on community support and innovation. The role involved managing and implementing strategies that drive social change and improve the lives of individuals within the community.
Freelance Design Strategy Consultant
From 2017 to 2021, Kay Dyson Tam worked as a Freelance Design Strategy Consultant in Canada. In this capacity, Kay provided expert consultancy services in design strategy, helping various organizations develop and refine their strategic approaches to design. This freelance experience allowed Kay to work on diverse projects and gain a wide range of insights into different industries and their design needs.
Roles at MaRS Discovery District
Kay Dyson Tam has had multiple roles at MaRS Discovery District, starting as a Fellow at Studio Y in 2014. This was followed by positions as Program Associate for Studio Y from 2014 to 2017, and later as a Senior Associate in 2017 for 11 months. These roles involved participating in and leading innovative projects, supporting startups, and contributing to MaRS' mission of fostering innovation and entrepreneurship in the Toronto area.
Educational Background
Kay Dyson Tam studied at the University of Toronto, earning a Bachelor of Science (BSc) with a Double Major in Psychology and Peace, Conflict, and Justice. Additionally, Kay attended Pearson College UWC and obtained an International Baccalaureate Diploma. Furthering expertise in public policy, Kay also studied Public Policy Analysis at Maytree Policy School and was a member of Governor General's Canadian Leadership Conference from 2020 to 2021.