Kayla Vincent
About Kayla Vincent
Kayla Vincent is a Mobile and Home Channel Support professional at TELUS in Calgary, Alberta, Canada, with over 10 years of customer service experience and more than 5 years in Information Technology.
Title and Role at TELUS
Kayla Vincent is currently working at TELUS as Mobile and Home Channel Support in Calgary, Alberta, Canada. In her role, she assists agents across Canada for all FFH, Mobility, Security, and ADT services. She provides troubleshooting, processes orders, and offers promotional deals to clients. Additionally, she helps build training materials and monthly huddle content for agents in the Channel Support Department.
Previous Positions at TELUS
Kayla Vincent has held multiple roles at TELUS, including serving as a Fibre Case Management specialist from 2015 to 2017 and as a Customer Service Representative from 2013 to 2015. Both roles were based in the Calgary, Canada Area. Her responsibilities in these positions have contributed significantly to her skills and experience in customer service and technology.
Career at Best Buy
Before joining TELUS, Kayla Vincent worked at Best Buy in Calgary, Canada Area. She served as a Mobile Manager from 2010 to 2013 and as a Digital Imaging/Mobile Representative from 2008 to 2010. These roles allowed her to gain experience in customer service and technological products, setting a solid foundation for her future career.
Education
Kayla Vincent attended James Fowler High School from 2006 to 2009. Her high school education served as the groundwork for her professional development and career in customer service and information technology.
Skills and Experience
Kayla Vincent has over 10 years of progressive customer service experience and more than 5 years in Information Technology. Known for her excellent communication skills, organization, and goal orientation, she assists in enhancing the efficiency and effectiveness of TELUS's Channel Support Department. Her dynamic personality is also recognized for inspiring her colleagues.