Keisha Whyle
About Keisha Whyle
Keisha Whyle is a Team Manager at TELUS in Toronto, Canada, with over 15 years of experience in call center operations and a strong focus on team performance and client experience.
Current Position at TELUS
Keisha Whyle currently holds the position of Team Manager at TELUS, located in the Toronto, Canada Area. In her role, she is responsible for leading a team, fostering a positive and effective team environment, and ensuring that her team consistently meets or exceeds objectives. She specializes in coaching, supervisory skills, strategic planning, and continuous improvement among other areas.
Previous Roles at TELUS
Prior to her current position, Keisha Whyle has held several roles at TELUS. She served as Loyalty and Retention Lead for 4 months in 2014, and as Loyalty and Retention Chat Specialist for 7 months from 2013 to 2014. From 2007 to 2013, she worked as a Loyalty and Retention Specialist, and from 2003 to 2007, she was a Client Business Analyst. Throughout these roles, she has gained extensive experience in customer relations, business processes, and team management.
Experience at Rogers Communications
Keisha Whyle also has professional experience at Rogers Communications, where she served as a Customer Care Consultant from 2001 to 2003. During her time there, she dealt with call center operations including both inbound and outbound processes, helping to resolve customer issues and enhance overall service quality.
Expertise and Specialized Skills
Keisha Whyle is an expert in a variety of areas crucial to team and business operations. Her skills range from coaching and customer service to strategic planning and supervisory skills. She excels in handling escalations with a focus on improving the client experience, and collaborates actively with departments like Labour Relations, Human Resources, and Training to enhance team performance.
Team Building and Mentorship
A significant part of Keisha Whyle's role involves building and maintaining mentoring relationships with frontline agents. She focuses on helping agents achieve their personal best, fostering a conducive environment for growth and development. Her ability to mentor and provide effective supervision stands out as a key component of her management approach.