Kel Dumana
About Kel Dumana
Kel Dumana is the National Escalations Manager at TELUS, based in Vancouver, Canada, with extensive experience in client service and technical support roles within the company.
Current Role at TELUS
Kel Dumana is currently serving as the National Escalations Manager at the National Escalations Department of TELUS, located in the Vancouver, Canada Area. In this role, Kel is responsible for handling CEO escalations and managing high-profile cases. Duties include analyzing heightened concerns and emergency situations to identify and resolve critical issues requiring immediate response. Kel collaborates with a team to prioritize and assess claims during escalated transactions.
Previous Roles at TELUS
Before becoming the National Escalations Manager, Kel Dumana held multiple roles at TELUS. He worked as a Client Care and Technical Service Representative at the Purefibre Home Services Department in Burnaby, British Columbia from 2017 to 2018 for 11 months. Prior to that, he was a Client Service Representative in the Concierge Department in Vancouver for 5 years, from 2012 to 2017. Kel also served as a Client Loyalty and Retention Specialist in the Loyalty Department in Calgary from 2011 to 2012 for 1 year.
Early Career Experience
In the earlier stages of his career, Kel Dumana gained experience outside of TELUS. He worked as a Sales Associate at Urban Outfitters in Calgary, Canada Area for 4 months from 2010 to 2011. Additionally, Kel was employed as a Sales Associate at Inditex for 4 months in 2010, also in Calgary.
Educational Background
Kel Dumana has a diverse educational background. He studied Fashion/Apparel Design at the Visual College of Art and Design, obtaining a diploma after a 3-year program from 2014 to 2017. Prior to that, he pursued a Bachelor of Science in Clothing Technology at the University of the Philippines for 5 years, although the degree was not completed. From 2000 to 2004, Kel completed a Bachelor's Degree in Commerce and Business Administration at The Pontifical and Royal University of Santo Tomas.