Kelvin Lau
About Kelvin Lau
Kelvin Lau is the Manager of Customer Experience Strategic Planning at Telus in Vancouver, British Columbia.
Title
Kelvin Lau holds the position of Manager, Customer Experience Strategic Planning at Telus. He has been instrumental in leading strategic initiatives aimed at enhancing customer experience within the company. His role focuses on developing and implementing strategies to ensure customer satisfaction and optimize service delivery.
Company
Kelvin Lau is currently employed at Telus, a major telecommunications company in Canada. Telus is known for its extensive services in mobile and internet communications. As Manager of Customer Experience Strategic Planning, Kelvin oversees plans to improve customer interactions and retention.
Background
Kelvin Lau has been with Telus since December 2014. Over the past decade, Kelvin has progressed in his career, focusing on customer experience within the company. His long tenure at Telus signifies a deep understanding of the company's operations and a significant contribution to its customer service strategies.
Location and Community
Kelvin Lau is based in the Greater Vancouver Metropolitan Area, where he contributes to the local business community. His role at Telus in Vancouver, British Columbia, Canada ensures that he remains connected to regional business dynamics and customer needs.