Ken Chua
About Ken Chua
Ken Chua is a Network Specialist III at TELUS in Vancouver, Canada, with over a decade of experience in complex network environments and extensive proficiency in Cisco VoIP technologies and LAN configurations.
Current Role at TELUS
Ken Chua is currently a Network Specialist III (Network Splst III) at TELUS in the Vancouver, Canada Area. In this role, he is responsible for providing managed network services for clients, including support for installs, moves, adds, and changes to various converged technologies. His expertise focuses on Cisco switches, routers, firewalls, VPN devices, and wireless LAN systems. Ken ensures a high level of end-user satisfaction and strives to exceed SLA commitments.
Previous Roles at TELUS
Ken Chua has a long history with TELUS, having held several positions over the years. From 2011 to 2014, he served as Senior Technology Specialist (Sr Technology Splst). Prior to this, he worked as an Implementation Specialist from 2004 to 2011. Earlier in his career, Ken was a Service Technician at TELUS from 2002 to 2004 and from 2000 to 2001. Over these years, he gained extensive experience in telecommunications services.
Educational Background
Ken Chua completed his studies at the Northern Alberta Institute of Technology, where he was enrolled from 1998 to 2000. This educational background laid the foundation for his extensive career in network technologies and telecommunications, providing him with critical technical skills and knowledge.
Technical Expertise and Skills
Ken Chua has over 10 years of experience working in complex network environments. He is proficient in the installation and maintenance of Cisco VoIP technologies and has extensive knowledge of LAN configurations and troubleshooting techniques. His expertise extends to data center and desktop applications, as well as IP stack and packet decoding using protocol analyzers. Ken is well-versed in NAT, dynamic routing protocols, and various IP applications such as HTTP/S, POP, SMTP, FTP, TELNET, SSH, NNTP, LDAP, and SNMP. Additionally, he has substantial knowledge of firewalls, VPN systems, and telecommunications facilities.
Network Architecture and Support
Ken Chua demonstrates technical skills in network architecture, planning and design, implementation, problem resolution, maintenance, and upgrades to data network equipment and infrastructure. His experience includes LAN (routing and switching) and VoIP technical support, with hands-on involvement in installations, moves, adds, and changes. He also takes responsibility for Tier 3 Cisco Assurance services and is involved in network design and implementation projects primarily on Cisco platforms. Ken provides support to clients to enhance, maintain, and restore their communications systems and related peripherals.