Ken Wong
About Ken Wong
Ken Wong is the Team Manager of Pure Fibre Sales at TELUS, with extensive experience in various managerial roles within the company.
Company
Ken Wong is currently employed at TELUS, where he holds the position of Team Manager of Pure Fibre Sales. TELUS is a major telecommunications company in Canada, known for providing a wide range of communication products and services.
Title
At TELUS, Ken Wong serves as the Team Manager of Pure Fibre Sales. His role encompasses leading a team responsible for driving sales of the company's Pure Fibre products.
Previous Roles at TELUS
Ken Wong has held several roles at TELUS over the years, showcasing his versatility and expertise. From 2015 to 2018, he was the Team Manager of Loyalty and Retention. Between 2013 and 2015, he worked as the Marketing Manager for Direct Response. Prior to that, he was the Marketing Manager for TV from 2012 to 2013. He also served as a Product Specialist from 2010 to 2012 and as a Product Specialist for TELUS TV from 2009 to 2010 in Burnaby, BC.
Education and Certifications
Ken Wong earned his Workplace Mental Health Leadership™ Certificate from Queen's University in 2018, a program he completed in 11 months. He also studied at The University of British Columbia from 2003 to 2007.
Career Achievements
Ken Wong successfully led a team to exceed sales targets for three consecutive quarters in 2021. He implemented a new training program that reduced onboarding time for new call centre agents by 20%. In 2020, he received the TELUS Leadership Excellence Award for his outstanding performance in team management. Additionally, he developed a cross-functional initiative that improved customer satisfaction scores by 15% within six months.
Community Involvement
Ken Wong actively participates in TELUS's community outreach programs, focusing on digital literacy for underprivileged youth. His efforts in these programs contribute significantly to the company's community engagement initiatives.