Kern Lee, MBA
About Kern Lee, MBA
Kern Lee, MBA, is the Manager of Products & Services at TELUS in Vancouver, British Columbia, Canada.
Title
Kern Lee serves as the Manager of Products & Services at TELUS in Vancouver, British Columbia, Canada.
Current Role at TELUS
Kern Lee is currently the Manager of Products & Services at TELUS. In this role, he oversees various product lines and service offerings, ensuring high levels of customer satisfaction and market competitiveness. His work includes leading cross-functional teams to launch new products and implementing customer feedback systems to enhance product performance.
Past Positions at TELUS
Before assuming his current role, Kern Lee held several key positions at TELUS, gaining extensive experience in market intelligence and product management. From 2018 to 2021, he served as Senior Market Intelligence Manager. Prior to that, from 2016 to 2018, he was Market Intelligence Manager and from 2014 to 2016, he worked as Market Intelligence Specialist. Each role involved analyzing market trends and strategic planning to support TELUS's business objectives.
Career at Mitacs
Kern Lee also has experience working at Mitacs, where he took on the roles of Program Data Specialist from 2013 to 2014 and Program Analyst for three months in 2012. His responsibilities included data analysis and program support to facilitate research and development initiatives.
Education and Expertise
Kern Lee holds a Master of Business Administration (MBA) degree, specialized in Strategy and Leadership, from the University of Victoria, obtained between 2021 and 2023. He also has a Bachelor of Science (BSc) degree with a Combined Major in Statistics and Economics from The University of British Columbia, which he completed from 2008 to 2012.
Achievements at TELUS
Kern Lee led a cross-functional team to successfully launch a new product line at TELUS, resulting in a 15% increase in market share. He also developed and implemented a customer feedback system that improved product satisfaction scores by 20%. In recognition of his performance, he received the TELUS Leadership Excellence Award in 2022.
Speaking Engagements and Publications
Kern Lee presented at the 2022 Canadian Telecom Summit on the topic of 'Innovations in Product Management'. He authored a white paper titled 'The Future of Telecom Services,' published in the TELUS internal knowledge base, showcasing his insights into industry trends.
Mentorship and Leadership
Kern Lee is involved in mentoring junior employees through the TELUS Leadership Development Program. His guidance aids in the professional growth and development of future leaders within the organization.