Kevin Poole
About Kevin Poole
Kevin Poole is a Network Technician at TELUS in Vancouver, British Columbia, Canada, with extensive experience in network security, unified communication, and client support.
Current Position at TELUS
Kevin Poole is currently employed as a Network Technician at TELUS in Vancouver, British Columbia, Canada. In this role, he is part of the Network Assurance Team, focusing on troubleshooting and maintaining communication services for top-level enterprise clients. His work involves extensive use of communication tools and programs to support clients, ensuring their network and telecommunication systems operate smoothly.
Previous Experience at TELUS
Before his current role, Kevin Poole worked as a Client Service Representative at TELUS from 2012 to 2016. During this time, he gained valuable customer service experience, working directly with clients in the Vancouver, Canada Area. This role involved him in extensive client communication and support, honing his skills in meeting customer needs and troubleshooting issues promptly.
Educational Background
Kevin Poole holds a diploma in Computer Systems Networking and Telecommunications from the British Columbia Institute of Technology (2013-2015). He also studied Web Page, Digital/Multimedia and Information Resources Design at Capilano University, earning an Interactive Design Diploma between 2006 and 2008. Additionally, he achieved a diploma in Computer Information System Administration from the British Columbia Institute of Technology.
Technical Certifications and Skills
Kevin Poole is certified in Cisco CCNA, with expertise in IP Routing and Switching, IPv4, and IPv6. His skill set includes Microsoft Server, Linux, and IP Telephony, including CCNA Voice and Microsoft technologies. Kevin is also knowledgeable in network security and unified communication, making him well-equipped to handle complex network issues and maintain secure communication channels.
Early Career at Washington Yachting Group
Kevin Poole began his career as a Painting Apprentice at Washington Yachting Group from 2009 to 2011 in Vancouver, Canada Area. This early experience introduced him to hands-on technical work and project management within the yachting industry, contributing to his diverse career in technical services.