Kevin Quan
About Kevin Quan
Kevin Quan is a Business Analyst II specializing in Client Experience Coaching Sustainment at TELUS, with over 20 years of experience in communications and business.
Current Role at TELUS
Kevin Quan currently works at TELUS as Business Analyst II, specifically focusing on Client Experience Coaching Sustainment. In this role, he specializes in client experience coaching with an emphasis on enhancing customer interactions and satisfaction. Quan's contributions are integral to the development and sustainment of client experience coaching programs, which play a critical role in improving the overall customer experience at TELUS.
Previous Roles at TELUS
Kevin Quan has held several positions at TELUS over the past two decades. He served as Team Manager - High Value / Loyalty & Retention from 2012 to 2013, managing a team focused on retaining valued clients. Prior to that, he was Team Manager - FFH Concierge Client Care from 2013 to 2017. From 2010 to 2017, he also held the role of Communications Prime. Quan's other roles include Team Manager - Client Care (FFH Residential Services) from 2010 to 2012 and Engagement Prime from 2007 to 2012. He began his career at TELUS as an FFH Client Care Frontline Agent from 2004 to 2010.
Experience at Atomic Design Communications
Before joining TELUS, Kevin Quan worked at Atomic Design Communications from 1999 to 2004. In this role, he gained significant experience in Communications and Web Development. This period laid the groundwork for his future endeavors in the communications and business fields, providing a solid foundation for his later work at TELUS.
Education at Simon Fraser University
Kevin Quan earned a Bachelor of Arts Degree from Simon Fraser University, specializing in Communications and Business. His academic background provided him with a comprehensive understanding of both fields, equipping him with the necessary knowledge to excel in his various roles at TELUS and other organizations.
Focus on Environmental Sustainability
Kevin Quan has played a significant role in promoting environmental sustainability at TELUS. He has coordinated special projects and events aimed at enhancing team member engagement and environmental practices. His strong background in this area has contributed significantly to TELUS's green initiatives and branding efforts.