Kim Bailey
About Kim Bailey
Kim Bailey is a Team Manager at TELUS with over 20 years of experience in customer service and team management.
Current Position at TELUS
Kim Bailey currently holds the position of Team Manager at TELUS. In this role, Kim oversees team operations and ensures that service levels and customer satisfaction are maintained. The responsibilities include managing team performance, coaching staff, and implementing strategies to improve customer service outcomes. Kim has been in this role since 2011.
Customer Service and Team Management Experience
Kim Bailey has accumulated over 20 years of experience in customer service and team management. Starting as a Customer Service representative at Convergys in 2001, Kim transitioned to a Trainer role before joining TELUS in 2007. At TELUS, Kim first worked in Customer Service before moving into a managerial position in 2011, demonstrating a strong progression within the company.
Work History at Convergys
Kim Bailey's career in customer service began at Convergys in 2001, where Kim held the position of Customer Service representative for five years. After this, Kim transitioned to a Trainer role for four months, indicating proficiency in employee development and training. These roles helped build a strong foundation in customer service and team leadership skills.
Education at Memorial University of Newfoundland
Kim Bailey studied Social Anthropology at Memorial University of Newfoundland, earning a Bachelor of Arts (B.A.) degree. The academic tenure lasted from 1994 to 2000. This education provided Kim with a broad understanding of social dynamics, which likely contributes to the ability to manage and motivate teams effectively.
Career Development at TELUS
Kim Bailey has shown a strong career trajectory at TELUS, initially joining the company as a Customer Service representative in 2007. After four years in this role, Kim transitioned to the position of Team Manager in 2011. Over the past decade, Kim has leveraged extensive customer service knowledge and team management experience to excel in this leadership role.