Kim Hannaford
About Kim Hannaford
Kim Hannaford is a Business Analyst at TELUS with extensive experience in various roles within the company since 2004. She has a background in sales, marketing, and purchasing from her tenure at SYNNEX Canada and has also worked as a Resident Manager at Orange Properties Ltd.
Professional Experience at TELUS
Kim Hannaford has been with TELUS since September 2004. Throughout this tenure, Kim has held various roles, demonstrating a diverse skill set in different areas of the company. Positions have included Technology Architecture, Technology Application Development, Real Time Team Workforce Analysis, Operations Team Management, Call Quality Coaching, and Help Desk Resource Management. Currently, Kim serves as a Business Analyst at TELUS.
Previous Experience at SYNNEX Canada
Before joining TELUS, Kim Hannaford worked at SYNNEX Canada, which was formerly known as Merisel, from 1999 to 2003. During these four years, Kim held various roles in Sales, Marketing, and Purchasing. This experience provided a solid foundation in account management and customer relationship skills.
Role at Orange Properties Ltd.
Kim Hannaford served as Resident Manager at Orange Properties Ltd. from 1995 to 1998. In this role, Kim was responsible for overseeing residential properties, ensuring high standards of maintenance, and managing tenant relations effectively.
Educational Background
Kim Hannaford studied at George Brown College, which provided the necessary academic foundation for a career in business and technology. Additionally, Kim is a Grade 12 graduate from Gonzaga Regional High School.
Skills and Areas of Expertise
Kim Hannaford has gained extensive experience in several key areas over the career, particularly in roles requiring technical and operational proficiency. Kim’s skill set includes technical architecture, application development, workforce analysis, team management, call quality coaching, help desk resource management, and account management.