Kim Saar
About Kim Saar
Kim Saar is a Business Analyst at TELUS in Calgary, Alberta, Canada, with extensive experience in IT service delivery, change management, and business analysis.
Current Position at TELUS
Kim Saar currently serves as a Business Analyst at TELUS, based in Calgary, Alberta, Canada. Since joining TELUS in January 2017, Kim has been supporting the TELUS National Change Management Team. In this role, Kim assists in managing and implementing the 'people' side of change to significantly increase return on investment (ROI). The expertise includes IT Service Delivery, IT Change Enablement, and Business Analysis.
Previous Roles at AltaGas Ltd.
Kim Saar held multiple roles at AltaGas Ltd., showcasing a progressive and multifaceted career. From 2013 to 2016, Kim worked as a Business/Functional Analyst. Before that, from 2011 to 2013, Kim was a Managed Services Coordinator. Additionally, from 2008 to 2011, Kim served as an IT Change Management / IT Compliance Coordinator. All these positions were based in Calgary, Alberta, Canada.
Career at EDS Canada Inc.
Before joining AltaGas Ltd., Kim Saar had an extensive career at EDS Canada Inc. from 1998 to 2008. Initially, Kim served as a Technical Support Analyst for nine years, working in both Winnipeg and Calgary. Subsequently, from 2007 to 2008, Kim worked as an Incident/Problem Manager on the Petro Canada contract in Calgary.
Educational Background
Kim Saar has pursued extensive education and certifications to complement professional expertise. Kim studied Business Analysis at Mount Royal University and Business Administration at Red River College. Additionally, Kim achieved certifications from PROSCI Canada, ISACA, and the Supply Chain Management Association (SCMA). A notable achievement is the completion of the Information Technology Professional Program at Productivity Point International, which included MCSE NT4 and Exchange 5 Certification. Moreover, Kim attained the ITIL v4 Managing Professional certification from Global Knowledge.
Skills and Expertise
Kim Saar brings a wealth of experience in IT Service Delivery, IT Change Enablement, Incident Management, Problem Management, Vendor Management, IT Compliance, and Business Analysis. Known for providing exceptional customer service, Kim successfully implements continuous service improvement initiatives that add value. Kim is adept at managing critical time constraints and shifting priorities within fast-paced and changing work environments.