Kirby Gauthier
About Kirby Gauthier
Kirby Gauthier is a Learning Specialist at Telus in Vancouver, British Columbia, Canada, with a background in technical support and senior escalation roles.
Title
Kirby Gauthier currently holds the role of Learning Specialist at Telus in Vancouver, British Columbia, Canada. As a Learning Specialist, Kirby is dedicated to improving learning and development processes within the organization.
Current Role at Telus
Kirby Gauthier works as a Learning Specialist at Telus. In this role, Kirby focuses on enhancing the learning experiences for employees, ensuring they acquire the necessary skills and knowledge to excel in their positions. Kirby plays a key role in shaping leaders who can adapt to the ever-changing industry landscape.
Previous Roles at Telus
Before becoming a Learning Specialist, Kirby Gauthier held several roles at Telus. From 2005 to 2007, Kirby worked as a Technical Support agent. Prior to that, from 2003 to 2005, Kirby served as a Senior Escalation Agent. These roles allowed Kirby to gain extensive experience in customer support and problem resolution.
Professional Certification
Kirby Gauthier is a Certified Change Management Specialist through the John Kotter program. This certification demonstrates Kirby's expertise in managing change and facilitating smooth transitions within organizations.
Career Progression
Kirby Gauthier has progressed through various roles within Telus's world-class contact center. This progression highlights Kirby's expertise and experience across multiple facets of the company, culminating in the current role as a Learning Specialist.