Kourtney Michaelis, Pmp
About Kourtney Michaelis, Pmp
Kourtney Michaelis is the Manager of Performance Analysis for Customer Service Excellence at TELUS in Toronto, Ontario, Canada, with a background in supply chain management and a PMP certification.
Current Role at TELUS
Kourtney Michaelis holds the position of Manager, Performance Analysis - Customer Service Excellence (CSE) at TELUS in Toronto, Ontario, Canada. In her role, she leads a team of eight analysts and consultants to manage TELUS' consumer operational scorecards. She is responsible for utilizing fair process to set strategic annual goals and action plans aligned with stakeholders' priorities.
Previous Roles at TELUS
Kourtney Michaelis has held multiple roles at TELUS. She served as the Manager, Operations - National Managed Spares from 2018 to 2020, where she was responsible for overseeing operations over a two-year period. Prior to that, she worked as a Business Consultant - Supply Operations from 2017 to 2018 for ten months. She also took a maternity leave in 2020 for one year. Each of these positions was based in Toronto, Ontario, Canada.
Experience at Toyota Motor Manufacturing Canada
Before joining TELUS, Kourtney Michaelis gained substantial experience at Toyota Motor Manufacturing Canada. She worked as a Supply Chain Team Lead - Production Control in Woodstock, Ontario, from 2014 to 2017. Prior to this, she held the role of Supply Chain Specialist - Production Control from 2012 to 2014 in Cambridge, Ontario. Her responsibilities included managing aspects related to production control and supply chain.
Educational Background
Kourtney Michaelis earned a Bachelor's degree in Mathematics from the University of Windsor. Additionally, she holds a certificate in Introduction to Project Management from the University of Waterloo. She has enhanced her professional qualifications by obtaining the PMP (Project Management Professional) certification.
Leadership and Mentoring
Kourtney Michaelis is passionate about advancing the careers of women and young professionals. Her leadership style includes empathetic listening, active coaching, and regular recognition. She employs these techniques consistently as part of her approach to effective team management and mentorship.