Kristine Jones
About Kristine Jones
Kristine Jones is the Manager of Process Improvement at TELUS, based in Kelowna, British Columbia, Canada, with a diverse background in marketing, support, and leadership roles.
Title
Kristine Jones holds the title of Manager - Process Improvement within the Virtual Support & Innovation Team at TELUS. She works in Kelowna, British Columbia, Canada, where she actively engages in enhancing process efficiencies and fostering innovation within the team.
Professional Background
Kristine Jones has extensive experience at TELUS, holding various managerial positions since 2016. Starting as a Senior Regional Market Manager in Okanagan and Kootenays, she later transitioned to Field Support Manager, followed by roles as Marketing Manager, and Manager of Home Team Field Support. Notably, she served as Manager - Virtual Support & Innovation for nine months before assuming her current role. Her experience spans different aspects of the business, showcasing a deep understanding of operational and strategic processes.
Previous Work Experience
Before her extensive tenure at TELUS, Kristine Jones accumulated diverse experience across multiple industries. She worked as a Freelance Columnist at ICON Magazine - Black Press for two years and held a role as Content & Social Media Coordinator at Jillian Harris Designs. Additionally, she contributed as a Business & E-Commerce Instructor at Vancouver Career College and managed marketing and guest services at Chances Gaming Entertainment for eleven years. Her early career includes a five-year stint as a Swing Announcer and Promotions specialist at Bell Media.
Education and Certifications
Kristine Jones has pursued various educational avenues, which equip her with a strong foundation in leadership and business management. She gained a Leadership Certification from Coaching Excellence in 2019. Additionally, she holds an Advanced Business Diploma and certification in the Leadership Series from Okanagan College. She has also studied Project Management, further enhancing her ability to manage and execute strategic initiatives effectively.
Servant Leadership and Community Engagement
Kristine Jones is known for her emphasis on servant leadership, aiming to create a thriving environment for her team members. She is adept at negotiating and building effective teams, and is deeply engaged in community activities. She values genuine, long-term relationships and believes in the power of community-driven outcomes. Her approach involves active listening, storytelling, and maintaining composure under pressure, always with the intention of making calculated, courageous decisions.