Kristine Sembaluk
About Kristine Sembaluk
Kristine Sembaluk is a Sr. Business Analyst at TELUS, specializing in Experience & Economics Transformation within the SHIFT Team in Edmonton, Canada.
Current Role at TELUS
Kristine Sembaluk is presently serving as a Senior Business Analyst specializing in Experience & Economics Transformation at TELUS. She is part of the SHIFT Team in the Edmonton, Canada Area. Her primary focus is on system enhancements to improve both Customer and Agent ordering experiences. Kristine's work also involves expanding the self-install footprint for TELUS Home Solutions.
Previous Roles at TELUS
Kristine has accumulated diverse experience at TELUS through various roles. From 2014 to 2018, she was a Business Analyst II for Service & Sales Evolution in the Broadband Networks division. Prior to that, she was a Business Analyst I focusing on Operations Strategy & Execution from 2013 to 2014. Her journey at TELUS began as an Assignment & Activation Agent Clerk IV, a position she held for a decade from 2002 to 2012 in the Edmonton, Canada Area.
Education and Certifications
Kristine's educational background includes multiple certifications. She completed Management Studies at Grant Macewan College in 2006, Business Administration and Management certification at Capilano College from 1995 to 1996, and various IT certifications including MCSE+I, CNE, and A+ from Executrain between 1998 and 2000. Her secondary education took place at Brackendale Secondary School and Howe Sound Secondary.
Specializations and Skills
Kristine specializes in Experience & Economics Transformation within the Home Solutions & Customer Excellence division at TELUS. She has a robust background in root cause analysis, contributing significantly to operational and customer experience improvements. Her expertise also includes system enhancements aimed at expanding TELUS's self-install solutions.
Professional Journey at TELUS
Kristine Sembaluk has spent over two decades at TELUS Communications, progressing through several key roles. Her professional journey reflects a consistent focus on improving customer experience and operational efficiency. Throughout her tenure, she has been instrumental in implementing system enhancements and contributing to key strategic initiatives.