Kristopher Susilo
About Kristopher Susilo
Kristopher Susilo is a Performance Analyst II at TELUS in Vancouver, Canada, with a background in customer service and leadership roles.
Company
Kristopher Susilo is currently working at TELUS in Vancouver, Canada Area. He holds the position of Performance Analyst II. TELUS is a notable telecommunications company in Canada, where he has built a solid career foundation.
Title
Kristopher Susilo is a Performance Analyst II. His role involves analyzing performance metrics and working on optimizing processes to enhance overall efficiency within the company.
Career Path at TELUS
Kristopher Susilo has a substantial history with TELUS. He began as a Call Time Optimization Coach in 2015 for three months in Burnaby, BC, Canada. He then transitioned to a Client Retention Specialist role from 2013 to 2015. After that, he served as Performance Analyst I from 2015 to 2019 in Vancouver, BC, Canada before being promoted to his current role as Performance Analyst II.
Education and Expertise
Kristopher Susilo studied at The University of British Columbia, where he achieved a Bachelor of Commerce (B.Com.) double major in Management Information Systems and Transportation & Logistics. He also attended Langara College for a year, focusing on Business Administration, University Transfer, and completed four years of study in Biochemistry at Douglas College.
Background in Customer Service and Leadership
Kristopher Susilo's career includes extensive experience in customer service and leadership roles. He has previously worked at McDonald's Corporation as a Swing Manager for five years and at Starbucks as a Shift Supervisor. His roles at Reinvent, Inc. and TELUS have added to his rich background in customer relations and management.
Skills and Abilities
Kristopher Susilo is well-versed in troubleshooting and repairing hardware, software, and peripherals. He has strong interpersonal, written, and verbal communication skills and is known for providing simple explanations to clients. His experience includes training end users and using a consultative approach to resolve issues, which helps in developing effective solutions. He manages multiple tasks efficiently and performs well under pressure while assisting clients.