Krystal Lennon Jackson
About Krystal Lennon Jackson
Krystal Lennon Jackson is a Digital Operations Manager at Telus with over a decade of experience in various business analysis and digital operations roles.
Current Position at Telus
Krystal Lennon Jackson is currently serving as the Digital Operations Manager at Telus. In this role, she oversees digital operations, ensuring the effective and efficient functioning of digital initiatives. This position marks a significant step in her career, reflecting her extensive experience within the company.
Career Progression at Telus
Krystal has been with Telus for over a decade, holding various roles across business analysis and digital operations. She started at Telus as a Client Business Analyst from 2008 to 2011, then transitioned to a Business Analyst I from 2011 to 2014. She later joined Telus Digital as a Business Analyst specializing in release and change management for 10 months in 2014 before moving to her current role as Digital Operations Manager in November 2014.
Previous Work Experience
Prior to her long tenure at Telus, Krystal worked as an Executive Assistant at the City of Toronto from 2001 to 2002. This early career role provided her with foundational experience in administration and operations, which later benefited her roles in business analysis and digital operations.
Educational Background
Krystal Lennon Jackson has a well-rounded educational background with six years of post-secondary education. She attended George Brown College from 2001 to 2004, followed by Ryerson University from 2004 to 2006. This academic experience laid the groundwork for her roles in business analysis and digital operations.
Experience in Release and Change Management
In her role as a Business Analyst at Telus Digital in 2014, Krystal gained valuable experience in release and change management. This role involved overseeing and managing IT service changes and ensuring seamless transitions, which contributed significantly to her expertise in digital operations.